物业小区顾客沟通流程.docVIP

物业小区顾客沟通流程 物业小区顾客沟通流程提要：通知、公告等公开文件的管理对诸如停水、停电、消杀等影响顾客的日常生活的事情发生时，管理处应以通告等形式告知顾客 更多精品源 物业小区顾客沟通流程 目的建立与顾客的正式双向沟通渠道，了解顾客需求，解决顾客问题。 范围公司所辖物业管理小区。 职责 管理人员应积极主动与顾客沟通，以提高管理服务水平。 程序 与顾客沟通管理 通知、公告等公开文件的管理对诸如停水、停电、消杀等影响顾客的日常生活的事情发生时，管理处应以通告等形式告知顾客；对诸如办理停车卡、台风警报等，管理处应及时以通知的形式提醒顾客，对需要业主配合的事务，如举办社区文化等活动也应以通知等方式告之顾客。 其他沟通形式的管理管理处应通过走访、顾客意见调查、回访、组织社区文化活动等形式与顾客沟通，及时了解顾客的需求。 支持文件走/回访情况登记表 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditional moral education initiativesThree, the routine wor