物业项目(管理处)客户服务部职责.doc

物业项目(管理处)客户服务部职责 物业项目客户服务部职责提要：负责业户接待、各类投诉、报修的受理、跟进、回访，并对过程中获得的业户的反馈信息统计、分析，提出改进建议 物业项目客户服务部职责 客户服务部是物业项目业户服务需求信息、反馈信息的集成中心、业户业务申请的受理部门以及相关作业部门满足业户需求、解决投诉的协调、指挥中心，其主要工作职责为： 1、负责业户接待、各类投诉、报修的受理、跟进、回访，并对过程中获得的业户的反馈信息统计、分析，提出改进建议； 2、负责业户满意度调查的策划、组织、实施和对获得信息的整理、统计、分析，提出纠正和预防措施建议； 3、受理业户的各类申请，包括装修申请、相关证件的办理、费用的开单等； 4、负责业户档案资料的建立、更新、补充与保管； 5、协助物业公司（管理处）负责人处理与相关政府部门的工作关系； 6、负责物业管理服务费用的派单、统计和催缴； 7、负责辖区的楼宇、公共设施的日常巡查，以及公共设施的维修的发单、监督、验收； 8、负责辖区业户单元的装修工程的日常监管、验收； 9、定期对业主进行上门家访，对家访过程中获得的信息进行整理、统计和分析； 10、业户室内维修、保修的上门跟进、协调和检查，以及业户投诉的上门处理； 11、积极调解业户之间在使用过程中产生的纠纷； 12、负责对本部门员工的业务技能培训； 13、及时本部门各项规章制度、服务规程进行补充、完善。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and manageme