维修服务工作信息记录本使用规范.docVIP

维修服务工作信息记录本使用规范 维修服务工作信息记录本使用规范提要：维修工作顺利结束，在”处理结果”一栏中填写ok，对于短时间内不能及时解决的维修问题应填写No 更多精品源 维修服务工作信息记录本使用规范 1.当接到客户维修服务需求时，管理处前台受理人员须首先在《工作信息记录本》中登记，明确客户的房号、姓名、需维修保养时间、服务需求的内容（尽可能详细）和要求等，并填好《工程维修单》。 2.”时间”一栏指管理处前台受理人员接到客户维修服务需求的时间。 3.”房号或电话”一栏应记录客户具体的房间号，以便维修人员查找。为方便与客户联系可留取客户的联系电话。 4.”发生事项及处理经过记录”一栏应记录客户需维修保养时间，服务需求内容和需求。如属于有偿服务，应在此注明”有偿”字样；如客户提供维修产品，应在此注明”客户提供维修产品”字样，以便维修完毕回访。 5.”经办人”是指客户维修需求的第一受理人员，可能是前台接待人员、管理处服务值班人员或维修人员。 6.维修单号同《工程维修单》序号编制方法，且保持一致。 7.维修工作顺利结束，在”处理结果”一栏中填写ok，对于短时间内不能及时解决的维修问题应填写No，属于客户原因取消维修服务，且客户认可，可填写ok。 8.对于当日维修遗留问题，应详细记录在”特别交代”一栏内。 9.每月回访情况，应在回访后被抽取回访的维修项目的”时间”一栏前注明”回访”字样。客户反映的情况记录在《工程维修单》中。 10.如客户反映的情况涉及到维修内容以外的服务管理时，应在”客户建议/意见/咨询/投诉记录”一栏下详细记录。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of