金融中心楼层接待工作流程.docVIP

金融中心楼层接待工作流程 金融中心楼层接待工作流程提要：对业主反映的物业服务方面问题及时反馈给客服领班，客服领班做好登记工作，并及时向管理处主任反映进行处理 更多精品源自试题 金融中心楼层接待工作流程 1、目的：规范楼层接待员的工作； 2、职责： 楼层接待员负责做好楼层业主的客户服务工作，并对楼层业主反映的相关物业服务的问题及时进行反馈。 客服领班负责对楼层接待员的工作进行检查。 3、楼层接待工作流程： 3．1每天早晨根据公司的规定着装、服饰，化好淡妆准时上岗； 3．2协助保洁员将各总经理办公室及经办主任办公室打扫卫生； 3．3每天早晨8：20--8：40站在自己的岗位上进行迎宾，并使用礼貌用语（早上好，欢迎光临等）； 3．4对来访的人员进行询问、登记，不得随意让陌生人进入办公区域； 3．5收发业主的报纸、快件、挂号信等报刊杂志，并且及时送达业主手中，确保无误； 3．6完成业主临时交办的各项工作； 3．7协助业主做好来访人员的接待工作； 3．8协助业主搞好会议的会务工作； 3．9对业主反映的物业服务方面问题及时反馈给客服领班，客服领班做好登记工作，并及时向管理处主任反映进行处理。 3．10每天下班前17：00--17：15站在自己的岗位上进行送宾，并使用礼貌用语（明天见、再见等）。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The socie