分享销售技巧及话术技巧.docVIP

. 分享销售技巧和话术技巧 . share sales techniques and skills 在销售过程当中，我们常常会遇到一些问题，当遇到这些问题，我们该怎么应对呢 In the sales process, we often encounter some problems, when faced with these problems, how do we deal with it 1、切记不要随便忽悠客户，认真记下客户的问题，同时表示回到公司后尽快回复。 1, remember dont cheat customers, take on the customers problem, also said after returning to the company as soon as possible. 2、我们不是一个人在做销售，我们是一个团队，每个销售员都代表着贝杨科技的形象。 2, we are not a person in sales, we are a team,/ each salesman represents the Bei Yang Technology image. 在电话里脾气暴躁甚至骂人，我们该怎么办？ On the phone, grumpy and even curse, what should we do? 首先，我们要抱着帮客户解决问题的思路，（正因为是出现了问题，或是客户不满而发脾气），不要和客户发生正面冲突，我们可以最快，最有效的方式来帮助顾客。 First of all, we must hold to help customers solve problems, (because there is a problem, or customer dissatisfaction and anger), and the customer not confrontation, we can be the fastest, most effective way to help customers. 其次，若去确实是因为我们的原因导致客户的不满，我们首先要向其表示歉意，得到对方的谅解，如果当天不能解决的问题，也要当天给客户回复，说明无法做到的原因，请求谅解。 Secondly, if go is because our cause customer dissatisfaction, we first need to apologize, be each others understanding, if the problem cannot be solved,/ but also to the reply to customer, why not do, ask forgiveness. 第三、若客户在电话里情绪激动，我们可先转移话题，安慰客人，给其温暖，平息客户的怒气，然后再聊。 Third, if the customer on the phone with emotion, we can change the subject, comfort the guests, to the warm, calm the client anger, and then again. 在销售技巧和话术中，能够把“黑说成白”是最伟大的推销员高超的技能。所谓的“把黑说成白”，就是将产品或服务的缺点作为一种优点来说，激发客户购买欲望，实现推销成功的一种技能 In the sales skills and operation, can make the black into white is the greatest salesman superb skills. The so-called black say white/, is a product or service as an advantage, disadvantage, stimulate customer purchase desire, to achieve a successful marketing skills 说话的艺术 The art of speaking 为什么很多销售员的谈话索然无味，为什么很多销售员的对话让客户难于理解，如坠云端?一个很重要的方面，就是他们没有按照科学的说话方式和说话逻辑在沟通，下面。简单介绍几种能够迅速提升销售员沟通能力的说话艺术。 Why do so many sales talk Dont Get Around Much Anymore, why many salespeople to allow customers to understand the dialogue,/ such as f