IT职业英语二级软件类课后答案Unit03.pptVIP

* 计算机专业英语 Unit Three SpecifyingCustomer Needs Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Making appointments Listening speaking Discussing software functions Technical conversations Software requirements specs Reading E-mail technical writing Writing Contents Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. This unit will teach you– To make an appointment; To follow telephone etiquette; To specify requirements with clients/colleagues; To get familiar with SRS; To open an e-mail appropriately; To develop good paragraphs in writing. Objectives Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. A. Warm-up Listen to the audio and then read the text in this section. Find the answers to these questions: What is the name of the caller? What is the caller expected to do? When is the meeting going to take place? 3.1 Making appointments Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. B. Making appointments over the phone 1. Listen to this conversation when David Zhang is making a telephone call to a partner in order to make an appointment. Pay attention to the sideboxes. 2. Listen to the following conversation when David returns a call, and learn how an appointment is rescheduled. Pay attention to the sideboxes. 3.1 Making appointments Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Do’s and don’ts in telephone conversations Don’ts He/she is not in yet. He/she is still at lunch. He/she is in the washroom now. Who is this? What? Hang on! / Hold on! Speak up, I can’t hear you. What do you want? Do’s He/she’s not in the office at the moment. May I take a message? May I ask who is calling? Would you repeat that for me? I