商务英文招待之酒店招待全过程.doc

Business Reception A ： B ： C ： D ： 1. Room reservation A：Advance Reservations．Can I help you？ B：Yes，Id like to book a single room with a bath for my guest from the afternoon of June 8 to the morning of June 10． A： Yes， we do have a single room available for this rate． B： What is the rate， please？ A： It is 100 per night． B： What services come with that？ A： For 100 you’ll have a radio， a color television， a telephone and a computer． B： That sounds not bad at all．I’ll take it． A：Very good． Could you tell me your guest’s name， Miss， please？ B： Yes， it is Cherry． A： How do you spell it， please？ B： It’s C-H-E-R-R-Y． A：C-H-E-R-R-Y．And what is your address，please？ B：It is the No.1 ,Jinji Road． A：OK，so it’s the No.1 ,Jinji Road． B： That’s right． A： What about your telephone number？ B：3698778． By the way， Id like a quiet room away from the street if that is possible． A：A quiet room away from the street is preferred．We look forward to your guest’s visit． B：Thank you and good-bye． A：Good-bye． 2. Airport reception B：Excuse me, are you Cherry from Taiwan？ My name is Joanna，secretary of Apex?Trading. Nice to meet you. C：Nice to meet you, how do you do? B：I’m good. How is your journey? C：Not bad, thank you for pick me up. B：You’ re welcome. C：How is Vicky?(老板) B：Shes ok. But she didnt sleep well last night, cause she told me that she Miss you too much. C：I think she can get sound sleep today. B：Yes, right. So do you think we should go to your hotel first or go to my company directly? C：Whatever you want. You are my boss now. B：OK, let’s go to your hotel. I think you need some rest a bit. C：Fine. B：Please follow me, we go and take the car at the exit. 3. Hotel check-inA: Good afternoon. Welcome to The Baiyue Hotel. May I help you?B: Yes, I’d like check-in for my guest, please.A: Certainly, Miss. May I have your and your guest’s name, please?B: I’m Joanna, and my guest’s name is Cherry.A: Do you have reserv