基于DMAIC的烟草供应链零售终端精益改善.pdf

Service Science and Management 服务科学和管理, 2017, 6(1), 26-34 Published Online January 2017 in Hans. /journal/ssem /10.12677/ssem.2017.61005 Lean Improvement of Retail Supply Chain Based on DMAIC 1 2 2 2 Shiyong Liao , Yujie Liu , Zhe Zhang , Huijuan Liu 1 Lijiang Tobacco Companies, Lijiang Yunnan 2 Yunnan University of Finance and Economics, Kunming Yunnan th th th Received: Dec. 29 , 2016; accepted: Jan. 14 , 2017; published: Jan. 17 , 2017 Copyright © 2017 by authors and Hans Publishers Inc. This work is licensed under the Creative Commons Attribution International License (CC BY). /licenses/by/4.0/ Open Access Abstract This paper, based on the results of the application of lean logistics tobacco, combined with the theory of lean supply chain analysis of the cigarette retail terminal, is used in the cigarette retail terminal network construction to further explore the Lean Six Sigma (DMAIC) method. This paper uses the core value of the cigarette retail terminal system of lean supply chain, according to the DMAIC model to implement improvement activities, and eventually forms a customer-oriented cigarette distribution of lean supply chain system, to improve the response of customer market rate, and further improve the cigarette retail terminal customer satisfaction. Keywords Lean Supply Chain, DMAIC, Retail Terminal, Customer Satisfaction 基于DMAIC的烟草供应链零售终端精益改善 1 2 2 2 廖世勇 ，刘玉杰 ，张 哲 ，刘会娟 1丽江市烟草公司，云南 丽江 2云南财经大学，云南 昆明 收稿日期：2016年12月29 日；录用日期：20