项目九 English For Hospitality.docxVIP

Unit 9 English For HospitalityTask One English ForFront OfficeLesson 1 Room Reservation◆First listen and then answer the question．What time would the guest like his room? (听教师朗读课文，然后回答问题：客人要订什么时候的房间?) A：Receptionist B：Guest A：Good morning．Room reservations．How may I help you? B：I′m calling from New York．1 want to book a single room with a bath． A：When for，sir? B：From the 8th to the 10th of August． A：One moment，please．Ill check…Yes，sir．No problem．May I have your name? B：Jack Sterling． A：Could you spell that，please? B：J—A—C—K，Jack．S—T—E—R—L—I—N—G．Sterling． A：Mr. Sterling…You’ve reserved a single room from the 8 th to the 1 0th ofAugust． B：That’S right．Thank you very much． A：Thank you for calling，Mr. Sterling．We look forward to your arrival．◆New words and expressions(生词和短语) bath浴室，浴缸 room reservation客房预订 a single room单人间※房间类型一般酒店房间类型因酒店而异，常见的房型如下：a single room单人间、a double room双人间、a twin room双床间、connecting moms连通房、adjoining rooms相临房、a suite套房、a presidential suite总统套房、a king—bed room大床间、a room with a view of the lake湖景房。Lesson 2 The bellman◆First listen and then answer the question．How many pieces of luggage does the guest have?(听教师朗读课文，然后回答问题：客人有几件行李?) G：Guest B：Bellman B：Good afternoon．Sir．Welcome to our hotel．May I help you with your luggage? G：Yes，please． B：Mr. Smith．You’ve got two pieces of luggage in a11．Is that right? G：Yes．B：Let me show you to the front desk．This way，please．◆New words and expressions(生词和短语) luggage行李the front desk前台※Tips for the bellman客人来到酒店，行李员应主动热情地迎接客人，尽量用客人姓名和尊称称呼客人，在跟客人拿行李时，可从客人的行李标签上获悉客人姓名。◆Match the words on the left with the phrases on the fight (1)客房用餐服务 a． transformer (2)变压器 b． Please do not disturb (3)空调 c． safe (4)示范，演示 d． balcony (5)保险箱 e． the remote control (6)微型冰箱 f． morning call (7)请勿打扰 g． room service(8)阳台 h． demonstrate(9)遥控器 i． air conditioner(10)叫醒服务