complaints_and_claims.pptVIP

Dear sirs, We received 500 tins of condensed milk (our Order No.506). However, on examining the contents we found that a great number of them were dented and punctured. The damage was obviously attributed to defective packing. We pointed this out to your local agents, who endorsed the receipt “84 tins damaged.” No doubt you will take the matter up with your factory and advise them to give more care to packing; otherwise business in this line will be affected. For the present we should be obliged if you would send us 84 replacement tins. The surveyor’s report will be forwarded immediately after it has been prepared. Yours truly Letter4-Claim for damaged goods 尊敬的先生： 我们已收到500罐炼乳（订单号：506）。但是，在检查时发现多数有凹陷或破损。显而易见这是由于包装不善导致的。我们已经向你们当地的代理商指出这一问题，他在收据上签注：84罐破损 无疑你会将此事提交厂内并建议他们更加注意包装问题，否着这单生意会受到影响。现在我们责成你寄来84听做补偿。检查报告准备好后会马上寄给你们。 此致 2. In settlement of 解决 Though we find no difference between the shipping sample and the original sample in our hands, we will meet you halfway by offering a discount of 10% in settlement of the dispute. 虽然出货样与手边之原样相同，但我们仍愿意做出让步，减价10%以解决争端。 3. To be (not) liable for 对…（不）负责 According to the contract stipulations, we are not liable for the damage. But in view of our long business relations with you, we agree to the extra 2% discount. 根据合同规定，我方对货物的损坏不负责任，但是由于和你方的长期贸易关系，我们愿给2%的额外折扣。 Ⅳ. Rejection of claims拒绝索赔 To be without foundation没有根据 We regret we cannot entertain your claim, which is without any foundation. 很遗憾我们不能受理你方索赔，它没有任何根据。 2. To refer sth. to sb.提交某人处理某事 As the goods have been insured, you may refer the matter to the insurance company or their agents at your end. 由于此批货物已办理保险，你可以将此事提交保险公司或其在你地的代理人处理。 3. To repudiate one’s liability for sth拒绝对某事负责 We must repudiate our liability for the claim on account of lack of evidence. 由于缺乏证据，我们拒绝对你方索赔负责。 4. To be normal 正常的 Such color deviation existing between the products and the samples is normal and permissible. Therefore, the claim for compensation is