成功的辅导.ppt

Coaching for Success成功的辅导 -------Coaching Skills 辅导技巧 什么是辅导? 我们辅导什么? 辅导什么? 行为而不是态度 特殊性而不是一般性 影响结果的问题 一次一事 为什么要辅导? 为什么要辅导? 让不良行为继续下去将导致消极后果 对小组、公司、客户和个人都不利 改变不良行为将导致积极后果 有利于小组、公司、客户和个人 怎样进行辅导? 引诱蜜蜂去采蜜 引导马去水边… 述说比听取更容易… 你的动作比你的声音还要大,我听不见你在说什么! 在Mickey D举行的浪漫宴会 什么时候进行辅导? 什么时候进行辅导? 当一个方式被确定时 当需要紧急指示时 辅导方法 辅导方法 什么 为什么 怎么 何时 什么: 必须改变的行为 为什么 ? 后果 怎么 ? 特定战略与战术 何时? 何时开始 怎样跟进 儿子 太爱冲动 女儿 与不该交往的人约会 伙伴 使用信用卡消费过度 工作同事 当着老板的面批评你 邻居 狗在夜里叫 Coaching for Success What is Coaching? What Do We Coach? What? Behavior, not attitude Specific, not general Issues that impact results One thing at a time Why Coach? Why Coach? Negative consequences to let behavior remain To the team, company, customer, individual Positive consequences to change behavior To the team, company, customer, individual How Do You Coach? Drawing bees to honey Lead the horse to water… Easier for me to say than to hear… Your actions are speaking so loudly, I can’t hear a word you are saying! A romantic dinner at Mickey D’s When do you coach? When do you coach? When a pattern has been established When immediate need dictates The Coaching Methodology The Coaching Methodology What Why How When What: The behavior that must change Why ? consequences How ? Specific strategies and tactics When? When to start How to follow up Son Driving too fast Daughter Dating the wrong guy Partner Spends too much on credit cards Work Peer Criticises you in front of the boss Neighbor Dog barks at night * 杨森大学 Xian-janssen-Wang Huijie * Xian-janssen-Wang Huijie