英语口语期中试题.pptVIP

Complaint: A statement that a situation is unsatisfactory or unacceptable or that someone has done something wrong. In international trade, claims do not happen in every transaction but often occur. Sometimes when the loss is not serious, the party suffered the loss may not lodge a claim for compensation. Instead he writes a complaint to call the other party’s attention to avoiding this matter happening again. Claims are usually raised by buyers for great loss, for example: loss caused by non-delivery or delay of delivery and improper packing, breach of contract, etc. However, sellers may al