优质服务100条（国外英文资料）.doc

优质服务100条（国外英文资料） High quality service, 100 First, the work specification aspect (1) one of the most important principle is: attitude decides everything, the attitude here including attitude towards work, attitude to the guest, the attitude towards learning and attitude to solve the problem, and so on, we emphasize that in line with international standards and service attitude with Chinese characteristics. (2) the management concept emphasis is a friendly, efficient and warm service atmosphere, we require employees to love the job, keep happy mood to work, and take you as fun. (3) the guest to the hotel to buy a cup of coffee, coffee itself may not much difference in what ways, if any, but this is a cup of coffee up chuai guest can experience the respect from the waiters service, smile and identity, etc., is the difference. Every cup of coffee we want to provide for our guests is full of respect and smile. (4) every employee (including the manager) should be able to see in his eyes. (5) every employee (including the manager) should anticipate the customers ability to serve. (6) there is a working passion to do everything well. (7) the pursuit of personalized service, that is, to provide satisfactory service for the guest, is 2 to the guest to surprise service to the guest did not want to want again to the guest. (8) the pursuit of human services, everything from the perspective of the guest to the problem, rather than letting the guests come and adjust to us. (9) pursue a zero defect service. There are no small things in service. The service is endless. (12) of dribs and drabs service details (such as: hot winter toilet seat cover, guest room toothbrush gargle, etc.) the distinction between sublimation become guest satisfaction of quality services. It is always the best to show the guests in front of the guests, such as the dishcloth, which should not be seen by the guests. The service formula is 100 minus 1 is less than or equal to 0. Service guidelines: warm, cons