江苏职教第三册Unit3MayIHelpYou剖析.pptxVIP

;Learning aims: Know customers’ needs. Understand the important role of a server. Use up –selling techniques;Talk about the meaning of the following words and phrases: 1.server____________ 2.up-selling techniques __________________ 3 .on the phone __________________ 4.take one’s order __________________ 5.get an eye roll __________________ 6.big sigh ______ 7.coupon__________________________ 8.save a lot ________________________;Please tell good and bad service.Write G for good or B for bad in the blanks . ——————The waiter was talking on the phone while taking my order . ___________I ask