T.C.S顾客入门标准用语(国外英语资料).doc

T.C.S顾客入门标准用语 Winner enterprise management consulting Ten, T.C.S customers entry standard (one) (sales department) One, live action: The personnel of the doorman or other departments shall not turn their back to the entrance to the gate when they enter the opening hall. No more than two persons in the same department shall be seated at the same table. Any department officer who is in the department of the department of the department of the department of the department of the department of the city, shall cooperate with the people in the doorways of the city. The welcome or the standing position of the personnel should be given priority to the business hall, and will be able to support other people in the city at any time. 5, welcome or cashier see any customer that take the door, should immediately shouted welcome, so that the other staff to say welcome. Act and oral English: Welcome! May I help you? (smiling and inviting.) Hello, I am XXX, I am glad to serve you. 3, the door city took out business card, say I am so-and-so, call me so-and-so. Shake hands, get to know, pay attention to first ladies, and then men (when the city needs to have a kind of swagger and confidence to hold each other down first.) Ask: are you today to the winner company is the friend introduction or see the advertisement come here. Praise the other person, the market is free, and notice three things: (1) a single item (3) from the heart (2) requires continuity 7, ask the name (purpose: (1) to address the other person by the procedure, (2) the final order is completed directly), what is the name of the young lady? If the other person doesnt say a name, then continue to ask, such as wang... Right? After asking, want to say warmly: can I call you XX elder sister? Oh, yes, whats the name of Sir? May I call you XX brother? (better put everyones name on the pad.) wow, big brother, youre a real married couple. Even a smile! 9, has the marriage been fixed? Introduce the characteristic of the company