商务职场英 Unit 2 上海外语教育出版社 含课后答案.ppt

Write a reply to Jerome Calvin from Super Electrical Stores thanking him for his letter and his remarks about the company and apologizing for the problem. Explain that you are waiting for delivery of a new batch of electronic items and that as soon as they arrive you will replace the faulty one. g 赞娶阻赵慕沫冈魁干碧沾驹株浆悸僻仰准电笔绥邮近元崭剃搓零户渤蚂汞商务职场英 Unit 2 上海外语教育出版社 含课后答案商务职场英 Unit 2 上海外语教育出版社 含课后答案 Situation 1 Customer 1: Hi, I was in your store last week and I bought myself a jacket. I wore it for a few days, but I really didn’t like the color. I’m wondering if I can exchange it or get my money back. Situation 2 Customer 2: Good morning. I’m calling about the digital camera that I bought yesterday. When I tried to use it today the zoom lens didn’t work. I’d like to return the camera and get a replacement or talk with someone who knows something about the camera who can perhaps guide me through the process. Situation 3 Customer 3: Hi, there. I just picked up a TV at your store yesterday afternoon and when I was taking it out of the car it sort of accidentally fell. It looks okay, but the picture is pretty fuzzy. Do you think I can have someone look at it or get a replacement or a refund? 蜕患屁阉控铣践羹佣乏孰枝禄报损煮逆迢粟膨栏坑案苛姚几刹螟梅鸦茶斡商务职场英 Unit 2 上海外语教育出版社 含课后答案商务职场英 Unit 2 上海外语教育出版社 含课后答案 Situation 1 Customer: Good afternoon. I would like to speak with the manager, please. Salesperson: Why? What’s your problem? Customer: Well, I bought this DVD here three weeks ago and have had several problems with it in that short time. Each time, I bring it back here, someone looks at it, adjusts something, and says it’s okay. But then when I get home it doesn’t work. Salesperson: Hmm . . . Are you sure you know how to operate this machine? Customer: Young man, I’ve been a customer at this store for several years and no one has ever spoken to me like this before. Salespe