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课程 消费者行为学(双语)对照
1.The theory of Maslows hierarchy of needs
physiological needs
esteem needs
Society needs
self-realization needs
2.The driving force within individuals that impels them to action.
Satisfy
Needs
Motivation
action
3.a specific goal; substitute goal
4.Personality and self
the inner Psychological characteristics that both determine and reflect how a person responds to his or her environment.
self-image or perception of self, are very closely associated with personality
5. id, superego, and Ego
The id was conceptualized as a warehouse of primitive and impulsive drives---basic physiological needs such as thirst, hunger, and sex----for which individual seeks immediate satisfaction without concern for the specific means of satisfaction.
The superego is conceptualized as the individual’s internal expression of society’s moral and ethical codes of conduct.
The ego is the individual’s conscious control. It functions as an internal monitor that attempts to balance the impulsive demands of the id and the sociocultural constraints of the superego.
6. The bipolarity of Emotion
strong and weak
positive and negative
tension and easiness
7. bias of social perception
first effect(近因效应Recency effect(近因效应)
halo effect(晕轮效应Mental set(心理定势)、刻板印象、投射效应、期望效应等
8. The characteristic of consumer attitudes
Stability稳定性
习得性
object
Implicit内隐性
Variability可变性. type of Customer loyalty includes
cognitive loyalty认知性忠诚
affectiveemotion) loyalty情感性忠诚
intentional loyalty意向性忠诚
behavioral loyalty. components of Consumer loyalty includes
consciousness composition (attitude)
behavioral components (behavior)
11. The basic reason for the formation of consumer loyalty
completely satisfactory
the product quality
service
price
brand image
12. The core of the brand should be instead of , because the use value of the product and interest would change constantly, with strong effectiveness.
Brand loyalty
Product loyalty
13.The major premise of this theory is that consumers are more
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