BY产品介绍文字稿.ppt

* BY Order System Self-service Order Platform 客户自助云服务平台 Service Process Optimisation Through converting the existing offline restuarant order flow into online self-service order process, we will help businesses to improve customers’ satisfaction and happiness by simpler and more personalized service, and in addition to help businesses to standardize their service, improve service efficiency and reduce operation cost. 优化服务流程 我们帮助商家为顾客提供（基于现实线下）最佳服务满意度的线上客户自助服务流程，这将极大提升顾客消费体验的便捷性、个性化和愉悦度，也协助商家统一服务标准、改善服务效率和降低服务成本。 Cost Saving Based on catering industry case studies, our management experts analysed the balance between service quality and service costs. BY cloud service platform helps catering industry to migrate from manual Ordering and Billing service process into customer self-service platform, which not only help food businesses to deal with increasing labour shortages, but also help businesses significant savings in labor cost. 节省服务人工 我们的管理专家对服务体验度和服务成本的平衡关系进行了研究，再结合对餐饮业界标杆服务案例的分析，“百应”服务云平台高度模拟了人工“点餐”和“结单”服务环节，帮助商家将线下“点餐”和“结单”的人工服务环节转变为顾客云端自助服务，这不仅帮助餐饮商家应对日趋困难的人工短缺问题，还帮助商家大大节省了人工开支成本。 Time Saving By enabling customer self-service pre-ordering and on-line queuing, “BY” service is able to cut the conventional ordering time after seated. Automatically classifying similar order dishes to the kitchen will assist the kitchen to speed up dishes produced time. In addition, through customer self-service Pay Bill service, reduce waiting time for manual payment process. All these will significantly improve the frequency of using dining table service, especially during peak hours or on weekends and holidays, which help businesses to accelerate customer turnaround times and improve business profitability. 节约服务时间 “百应”云服务平台通过让顾客自助“点餐”和“在线排队”，智能化对同式相近顺序菜品自动归类提醒给后厨，不仅压缩了顾客入座后“点餐”的服务时间，也协助后厨通过节约菜品出品时间缩短顾客等待时间；另外，通过顾客自助“结单”服务，减少餐费支付在座等待时间，显著提升餐台服务利用次数。在人群就餐高峰时段或周末节假日，帮助商家加快顾客的周转次数，协助商家提升盈利能力。 CRM with Loyalty Program Plat