UnitFiveserviceattheBusinessCenter.ppt

* 课程安排 Ⅲ Useful Sentences Ⅱ Post Introduction Ⅳ Task Practice Ⅰ Vocabulary Study Ⅰ Vocabulary Study 1. express [ikspres] n. 快递；快邮服务 2. envelop [invel?p] n. 信封 3. guarantee [g?r?nti:] v. 确保，保证 4. manuscript [m?njuskript] n. 手写稿 5. type [taip] n. 快递；快邮服务 6. photocopy [f?ut?k?pi] v. 复印 7. print [print] v. 打印 8. staple [steipl] v. 装订 9. receipt [risi:t] n. 发票；票据 10. fax [f?ks] n. 传真 11. handwriting [h?ndraiti?] n. 笔记；字迹 12. plane mail 平邮 13. service charge 服务费 Ⅱ Post Introduction Background Information 商务中心设在前厅客人前往方便的地方。能够提供电传，传真，复印、打字、秘书等五种以上服务，配有现代化通讯配套设备，以方便客人。 商务中心的工作人员一般能用外语和普通话提供服务，礼节礼貌和服务语言准确，规范。熟悉商务中心工作内容和程序。熟练掌握各种操作设备性能、作用和操作技术，能进行简单保养和排除简单故障。服务迅速，给客人以方便感。 Ⅱ Post Introduction 商务中心的职能: 收发传真 打字纠稿 委托代办 4 火车订票　　 5 飞机订票 6 旅游定点 7 特色经营 话费充值 租车包办 Ⅱ Post Introduction （1） Typing: 1. What font and size would you like? 2. Shall I make the space larger? 3. Shall I save it on your disk? 4. Could you check it? Ⅲ Useful Sentences II Photocopying: 1. How many copies would you like? 2. Would you like me to make it a little darker/lighter? 3. The paper is jammed. 4. Shall I copy these on both sides to the paper? 5. Here is your original. 6. We don’t have paper that large. Shall we copy it to two pieces, and then tape them together? Ⅲ Useful Sentences 1. Please write down the country code, the area code and their number. 2. Shall I make a copy of this, and then send the copy? 3. May I have the address of the party? 4. We can send a fax for you. （2） Fax: Ⅲ Useful Sentences A letter by air to Japan costs 6 Yuan RMB under the weight of 20g. 2. I’m sorry, we have no parcel service. You may go to the post office. 3. Here is a registered letter for you. Please sign on the slip. If there is any mail addressed to you, we’ll inform as soon as possible. （3） Mail service: Ⅲ Useful Sentences Tips 1. 征求客人意见 Would you like to... 是商务中心的工作人