管理心理学 第6章概念.ppt

本章思考题 1. 简述群体结构的主要维度及其具体内容。 2. 何谓非正式群体？对非正式群体应采取何种管理方法？ 3. 群体可以满足其成员什么样的心理需求？ 4．简述塔克曼群体发展五阶段模型。 5．简析从众产生的原因。 6．从众与服从有何区别？ 7．管理实践中如何积极增加社会助长的效果而消除当中的社会懈怠？ 8．简述去个体化行为产生的原因。 9．群体凝聚力的主要影响因素有哪些？ 10.简述群体凝聚力与生产效率的关系。 Presentation Title Copyright ? 2005 HP corporate presentation. All rights reserved. * Presentation Title Copyright ? 2005 HP corporate presentation. All rights reserved. * The layers of Figure 6 provide four broad layers of information system capability: business services, information services, application services, and infrastructure services. ? Business services comprise both the top-level (composite) services and the component services previously discussed, including the orchestration of work flow across both automated and manual steps in a business process. ? Information services provide authoritative data for the business services and manipulate information in an application-service-independent manner. They include: document services, master data services, search services, transformation services, and metadata services. ? Application services provide the detailed processing for the automated steps, often bridging to legacy enterprise applications. ? Infrastructure services provide a common platform of generic middleware, operating systems, servers, storage, networks, printing and imaging, and physical infrastructure to host the application, information, and business services. Presentation Title Copyright ? 2005 HP corporate presentation. All rights reserved. * The layers of Figure 6 provide four broad layers of information system capability: business services, information services, application services, and infrastructure services. ? Business services comprise both the top-level (composite) services and the component services previously discussed, including the orchestration of work flow across both automated and manual steps in a business process. ? Information services provide authoritative data for the business services and manipulate informat