人际沟通与组织沟通技能英文版.pptVIP

Horizontal Communication Skills cooperation initiative humility empathy win-win Horizontal Communication How your boss regard you? ----seven recommendations Automatically report work progress–let your superior know Insider superior’s questions-make your superior assured Enrich yourself , work hard and understand superior’s words-make your superior at ease Accept the criticism and do not make the same error three times -make your boss save trouble Actively help your colleagues when you are not busy-make your boss effective Uncomplainingly accept the task-make your boss satisfied Initiatively propose improvement plans about your own business-make your boss progress 沟通定律 The golden rule of communication: How you want to be treated , and how you treat others The platinum rule of communication: To treat people in the way they like THANK YOU！ * * * * * 选择性知觉——看待事情的角度不同 * * * * * * * * * * Interpersonal Communication and Organizational Communication Skills By Zheng Qiang-guo Communication Principles ▲ Purposes of Communication To reduce management fuzziness and improve management efficiency To Improve relationships within organization and mobilize enthusiasm of subordinates To ensure the smooth of information flow and improve the speed of information flow Communication Principles ▲What is communication? Communication is a process which information through a certain symbol carriers passed from sender to receiver between individuals or groups, and gets understood and taken actions. Communication Principles ▲Communication Process Model recei-ving de-coding under-standing receiver sender noise information transfer channels thought encoding feedback act-ion Communication Principles ▲ Effective Communication Conditions Recipients can receive complete information and properly understand the information Message sent should be complete and accurate Recipients is willing to take actions in an appropriate way according to information passed Communication Principles