力学专业英语-Lecture_1_Introduction.ppt

Deal with Angry People How to Criticize Telephone Skills Often the first impression that people get of public officials is on the telephone. Yet we may treat telephone conversations casually. There are ways you can improve your first impressions with the public. Think about how you want your business, office, staff, and yourself to sound when someone calls. 10 Tips of presentation 1. Take the time to prepare well for your presentation2. Begin and end your presentation on time.3. Know your audience.4. Dress appropriately for your audience.5. Have a backup plan for visual aids used in yo