酒店文化对工行为的影响探讨.doc

目 录 前 言 2 1 酒店文化与员工行为的含义 1 1.1酒店文化概念 1 1.1.1酒店文化的定义 1 1.1.2酒店文化的内容 1 1.1.3酒店文化的重要意义 1 1.1.4中国酒店文化发展史 2 1.2 员工行为的定义 3 1.3 现在酒店员工特点 3 1.3.1创造性强 3 1.3.2独立性强 3 1.3.3成就欲强 3 1.3.4自我完善欲望强 3 1.3.5流动意愿强 3 2 酒店文化对员工行为的影响 4 2.1酒店文化与员工行为的关系 4 2.2 积极地酒店文化对员工行为的影响 4 2.3 消极的酒店文化对员工行为的影响 4 3 建立积极的酒店文化 5 3.1 如何建立积极的酒店文化 5 3.1.1提升领导者素质 5 3.1.2明确责任 6 3.1.3让抵制酒店文化者离开 6 3.1.4坦诚沟通 6 3.1.5建立学习型组织 7 3.1.6 运用激励 7 3.2 建立中国特色酒店文化 8 3.2.1创立中国特色酒店文化是酒店业发展进步的原动力 8 3.2.2酒店文化是酒店无形价值的体现 9 3.2.3合理配置使用人才是酒店文化的根本 9 3.2.4酒店文化只有在不断创新中才能发展 10 4 凯悦莱温泉会议中心酒店文化塑造浅谈 10 结论 12 参考文献 13 酒店文化对员工行为的影响 【摘要】酒店文化是酒店员工共同拥有的价值观、酒店精神、经营哲学等，是一种渗透在企业一切活动之中的东西，是企业的灵魂所在。酒店是个劳动密集型、感情密集型行业，酒店产品就其本质来说是酒店员工所提供的服务。而影响服务质量的因素太多了，决不仅仅是靠提高科技含量、利用高新技术进行管理所能达到的。只有利用酒店文化的微妙性来管理员工，从整体上提高员工的素质，才是提高酒店服务质量、增强酒店竞争力的重要手段The influence of hotel culture to employees Abstract: The hotel staff hotel culture is Shared values, hotel spirit, business philosophy, etc, a penetration in the enterprise all the activity of the thing, is the enterprise soul. The hotel is a labor-intensive, emotional labor-intensive industries, its essence hotel products it is the services provided by the hotel staff. The quality of service and the influence factors too much, not only by improving technology content, use of high technology management can achieve. Only use the hotel culture delicate sex to manage employee, overall improve the quality of employees, is improve service quality, enhance hotel hotel important means of competitiveness. American management experts Laurence miller. In American enterprise spirit in his book, said: the future is the era of global competition, this time to the success of the company, will be adopted new enterprise culture company. This paper first Outlines hotel culture connotation, characteristic, secondly analyzed from various aspects hotel culture for employee behavior and the deep influence on the set realistic conditions and environment, how about the development of hotel cultur