制订客户关心计划,扩大客户关系(国外英语资料).docVIP

制定客户关怀计划,扩大客户关系(国外英语资料) In the market environment of product homogenization and competition, the relationship between enterprises and customers is constantly changing, and once customers become customers of enterprises, enterprises will try their best to maintain this kind of customer relationship. Best customer relationship is reflected in the most long time to maintain this relationship, and the maximum number of customer transactions and maximize the profit of each transaction, so enterprises need to take action to expand the customer relationship, customers benefit from more and better and more consistent with the needs of service enterprises, but also because of sales growth and benefit and this requires obstacles of customer relationship recognition effect, to set up an inter departmental team, streamline customer service processes, sharing resources, and make specific plans to remove obstacles to influence customer relationship, to provide customers with integrated services, expand the customer demand, to achieve sustained sales, cultivate customer loyalty. There are many ways to expand the customer relationship, through sales of thrust and the market and the brand strong force, communication and customer interaction, cultivate customer concept, establish a corporate brand image, is one of the effective ways to expand the customer relationship. For example, we can establish the customer membership activities of the organization, in a way, the customer organization together, it is an effective method to maintain effective relation with customers, such as customer club, customer Association etc.. But the key is whether these methods are planned, whether they can be implemented for a long time, and the meaning of obedience and identification. Caring for customers and maintaining and expanding customer relationships should first be an organized behavior of the company and an important part of the customer service phase. From the senior leadership of the company