客户管理和沟通方法(国外英语资料).docVIP

客户管理和沟通方法(国外英语资料) Customer management and communication methods Customer management and communication methods to teach you a trick: customer management and communication methods to establish the customer data card as the core of the customer database is the basis of customer management, is one of the important contents of comprehensive investigation and study is the customer management of customer needs and business situation. To carry out customer management, customer files must be established and filing management shall be carried out. Filing management is to record, keep, analyze, arrange and apply the customers information so as to consolidate the relationship between the manufacturers and improve the management performance. Among them, the customer information card is a common tool. Building customer database ? the use and benefits of establishing customer data cards Distinguish between existing and potential customers. Easy to send advertising letters. The use of customer information collection, arrangement and card payment plan. Understand each customers sales status and understand their trading habits. When a salesperson leaves or resigns, the successor may continue to serve the customer. The concluding time plan, plans to use specific access to customer data card can make efficient. We can thoroughly understand the situation and the trading results of customers, in order to achieve the cooperation. According to the data of the credit card customers, low degree of customer credit reduced trading volume, high customer turnover increased, facilitate the development of specific sales policy. The supervisor takes advantage of the customer data card The regional supervisor should pay attention to the filing and management of customer information, and pay attention to (or supervise the use of the salesman) the customer data card. Here are some ways to increase performance by managing customer data cards: Check each salesmans customer information card at least onc