民航客运服务英语会话.ppt

民航客运服务英语会话 DIALOGUES IN CUSTOMER SERVICE Passenger Check-in A:Thank you for waiting,sir. May I have your(ticket and) passport please? P:I’ve got so many papers .Here they are. 谢谢先生，让您久等了。 我可以看一下您的（机票和）护照吗？ 我这里的证件很多，给你。 A:Thank you . Are you travelling by yourself today, Mr. Smith? P:Yes. A：谢谢您，史密斯先生。今天您是一个人旅行吗？ P：是的。 Mr.Smith, I see that you are travelling to Beijing today. Is that your final destination? Yes. 史密斯先生，我知道您今天是去北京的。请问北京是您旅行的最后一站吗？ 是的。 A:How many bags would you like to check-in? P:Two. 您有几件行李需要托运？ 两件。 A:Would you kindly place your bags on the conveyor belt? …… 您把包放到传送带上好吗？ A:Thank you ,Mr. Smith.I’ve cheked two pieces of baggage on the Air China flight 1116 to Beijing for you .Is that correct? P:Yes. 谢谢您，史密斯先生。我收了您两件行李，由国航1116航班运往北京。没错吧？ 对。 A:I’ll attach your claim tags to your boarding pass. Mr.Smith ,would you prefer a window seat or a aisle seat? P：A window seat. 我会把您的行李牌贴到登机牌上。 史密斯先生，您想要窗口座位还是过道座位？ 窗口座位吧。 A:Mr.Smith ,your seat number is 22A,a window seat in economy class.Is that okay? P:That’s okay. 史密斯先生，您的座位是22A，经济舱靠窗口的一个座位，好吧？ 好的。 A:Here are your passport and boarding pass.(Place all documents directly into the passenger’s hands.Do not place them on the counter.) P:Thank you. A:Thank you for choosing Air China and have a pleasant flight to Beijing. 这是您的护照和登机牌。 谢谢。 感谢您乘坐国航航班，祝您旅途愉快！ * * *