民航商务英语.ppt

民航商务英语Civil Aviation Business English Content Unit One Telephone Calls for Information Unit Two Telephone Reservations Unit Three Ticketing and Fares Unit Four Check-in Procedures Unit Five Security Check Unit Six Flight Delays and Cancellations Unit Seven In-flight Service Unit Eight Making connections Unit Nine Baggage Service Unit Ten Customs Inspection Unit Eleven Leaving Airports Unit Twelve Airline Interviews Structure Step 1: Passage Analysis Step 2: Dialogues Step 3: Listening Comprehensions Step 4: Writing Practice Unit Five Security Check Things like mobile phone and coins are not allowed in the packet. If you have, please take it out for checking. * Civil Aviation Business English * 重点练习 Unit One Telephone Calls for Information Step 1: Passage Analysis Airline passenger service agents qualification Airline passenger service agents duty Proper terms Summarize the main idea Airlines introduction Step 2: Dialogues Check flight information Baggage information Club member/ Membership Step 3: Listening Step 4: Writing Unit Two Telephone Reservations Step 1: Passage Analysis Reservation information Flight schedule Flight information Summarize the main idea Telephone etiquette Step 2: Dialogues Make a reservation Change reservation information Confirm reservation information Step 3: Listening Step 4: Writing Unit Three Ticketing and Fares Step 1: Passage Analysis Airline ticket agents qualification Airline ticket agents duty Proper terms Summarize the main idea Open ticket Step 2: Dialogues Round-trip ticket Low-fare ticket Refund ticket Step 3: Listening Step 4: Writing Unit Four Check-in Procedures Step 1: Passage Analysis Check-in procedures Barding pass information Proper terms Summarize the main idea Special passengers Step 2: Dialogues Seat preference Checked baggage Self-service check-in kiosk Step 3: Listening Step 4: Writing Unit Five Security Check Step 1: Passage Analysis Securi