管理学习题4.doc

Management, 11e (Robbins/Coulter) Chapter 4 Managing Diversity 1) Workplace diversity refers exclusively to the differences between employee characteristics. Answer: FALSE Page Ref: 99 Topic: Who Are Managers? Objective: 1 Difficulty: Easy Classification: Conceptual 2) The concept of workforce diversity expanded from compliance to an issue of business survival during the early 1980s. Answer: FALSE Page Ref: 99 Topic: Who Are Managers? Objective: 1 Difficulty: Easy Classification: Conceptual 3) Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees. Answer: TRUE Page Ref: 100 Topic: Who Are Managers? Objective: 1 Difficulty: Easy Classification: Conceptual 4) Deep-level diversity refers to easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel. Answer: FALSE Page Ref: 100 Topic: Who Are Managers? Objective: 1 Difficulty: Easy Classification: Conceptual 5) One of the strategic benefits of workplace diversity is that it can be viewed as moral and ethical, as well as the right thing to do. Answer: TRUE Page Ref: 100 Topic: What Is Management? Objective: 1 Difficulty: Easy Classification: Conceptual 6) Recent research indicates that people management benefits might be hard to come by in teams performing more interdependent tasks over a long period of time. Answer: TRUE Page Ref: 101 Topic: What Is Management? Objective: 1 Difficulty: Moderate Classification: Conceptual 7) An important impact that workplace diversity has on organizational performance is through the increase in employee turnover. Answer: FALSE Page Ref: 101 Topic: What Is Management? Objective: 1 Difficulty: Easy Classification: Conceptual 8) According to projections of the U.S. population, the ethnic groups that will exhibit the maximum change are the Hispanic and African American populations. Answer: FALSE Page Ref: 102 T