2T-我国社区卫生服务利用及居民满意度的分析研究.pdfVIP

2790 / 罗秀娟, 董建成, 张志美, 陈德芳, 陈 燕, 钱 庆, 代 涛 ! 探讨我国社区卫生服务利用及居 满意度的情况及相关问题 采用随机抽样方式对我国 22个省自治区直辖市的社区居 进行问卷调查, 共发放问卷 10 000份, 回收有效问卷 6 9 9份, 有效回收率为 695% 我国社区卫生服务的知晓率为 728% , 利用率为 616% , 居 的就诊目的大多为健康咨询和诊疗配 药, 353% 的居 选择到社区卫生服务机构就诊社区居 对医护人员服务机构硬件设施和就诊费用的平均满意度 都在 3分以上 应落实和完善社区卫生服务相关的政策和法规, 加大宣传力度, 增加财政投入, 加强人才队伍 的建设, 改善硬件配套设施 ! 社区卫生服务; 满意度; 社区居 ; 利用 ! R 197 ! A ! 1007- 9572 ( 2010) 09- 2790- 0 Utilization of CommunityHealth Services and Its Satisfaction among Residents in China L UO X iu- juan, DONG J ian - cheng, ZHANG Zhi- m ei, et a.l N antong University, N an tong 226019, Ch ina Abstract! Objective To learn the cond ition and the relative problem s about utilization of community health services and its satisfaction among residents in Ch inaM ethods Random samp ling w ay w as taken for the community residents am ong na tionw ide, recycling 6 9 9 valid questionnaires from 10 000 totally given ou;t the effectively received rate w as 695% . Results The recognizing rate of community health services in Ch inaw as 728% , and utilization rate w as 616% . M edical purpose is m ostly for health counseling andm edical prescriptions, and 353% of residents chosen to commun ity health service agencies. Average scoresof satisfaction ofm edical personnel service, organ ization of the hardw are facilities andm ed ical expenseswerem ore than threeConclusion It is necessary to mi p lement and mi prove the related policies and regulations, enhance propaganda, in crease financial investm ent, strengthen the construction of med ical talent team, and mi prove hardware facilities of the commun ity health services Key ords! Commun ity health services; Satisfaction; Community residents; U tilization , , , , , , , , ,