第八章 沟通(国外英语资料).docVIP

第八章 沟通(国外英语资料) This article is contributed by cqjjmyx Ppt documents may experience poor browsing on the WAP side. It is recommended that you first select TXT, or download the source file to the local view. Twelfth chapters Communicate One People spend nearly 70% of their time (except sleep time) communicating (except sleep), and people spend nearly the time listening, listening (speaking, reading, writing) The biggest obstacle to the performance of group work is the lack of effective communication Communication (Communication) -- the transmission and understanding of meaning Two Verse 1 interpersonal communication - the communication between two people, the communication between two people, the time spent by managers, 50%-80%, the time spent with other managers, and the communication with others Three Second quarter Organizational communication First, management communication P325 written communication: reports, letters, memos, reports, tables, written communication: memo, letters, memos form, verbal communication: face-to-face conversation, speech, negotiation, meeting, conference, verbal communication: face-to-face conversation, speech, negotiation, meeting, conference call, face 81 3914 meeting plan meeting face planned 13 phone 13 written memo Four Two, the direction of organizational communication (a) the downward communication -- command and influence subordinates live command and influence subordinates 1 activities, purpose, strategy, objective, strategy, target 1, 2, and 3, to guide the work of reason, policy, procedure and structure, policy, 4, performance assessment and corrective training, 5, P326-328 Information is easily misunderstood and distorted Five Two, the direction of organizational communication (two) uplink communication 1, problems, exceptions, problems, 2, performance reports, 3, dissatisfaction, disputes, dissatisfaction, 4, financial and accounting information, P326-328 Information is easily overlooked; details are easy to boast of Six Two,