实用英语口语(国际商务礼仪之问候和介绍)课件.pptVIP

* 国际商务礼仪 Formal and Informal Verbal Greetings (详见讲义) Non-Verbal Greetings Shaking hands, kissing and bowing 1. Don’t kiss someone you don’t know well. 2. Take into consideration the occasion and the setting. — In the context of business meetings that are social in nature (banquets and conventions): acceptable — Pure business settings (conference rooms): handshake — Avoid kissing up or down the ranks. 国际商务礼仪之Greetings 国际商务礼仪之greetings Hand-Shaking —— an expression of mutual trust and respect, and a way to send greetings in business situation. The good time to shake hands should be : — When you are introduced to others and when you say goodbye to others — When the visitor comes into your room or office — when you go to meet your client — when others send your gifts — when you go to attend the receptions or parties — and when you take leave 国际商务礼仪之Greetings Other hand-shaking codes: — Your handshake should be relaxed but firm (never limp). — Your should look at the other person in the eyes, smiles and give cordial greetings. — Do not hold on to the other person’s hand or pump his or her arm. — If someone seems to back off, do not force a handshake. 国际商务礼仪之Introduction Guidelines for introduction Three basic rules in social introductions: 1. A man is always introduced to a woman. 2. A young person is always introduced to an older person. 3. A less important person is always introduced to a more important person. Basic rules in business introductions: People are introduced according to their business rank. — Do not use first names in business introduction — While introducing, you can also mention what they do or something about them. 国际商务礼仪之Introduction The Response to the Introduction Stand up. Approach and look at the other person with a smile to show respect. 3. Shake hands. 4. Greet the other party by repeating the other party’s name. 5. Say goodbye when you finish your conversation. *