与客户面谈技巧(国外英语资料).doc

与客户面谈技巧(国外英语资料) Interview with clients The negotiation is a continuation of the clients approach to persuade the customer to facilitate the transaction. The principles of the interview Real estate agents in the process of the formal interview interview only to master some necessary principles, can effectively select and use all kinds of interview skills, to persuade customers, promote the deal. The basic principles that estate brokers should follow are: (1) targeting The interview with the customers, real estate brokers to starting from the purpose of business, make an interview environment, negotiation process, negotiation object and the characteristics of the business itself with pertinence. (2) authenticity Real estate agent should introduce real estate products in the interview process, be responsible to the customer earnestly, do not play tricks, cheat the customer. (3) flexibility Real estate agent should make specific analysis according to specific situation, because of, because of, because of the ground, the person makes appropriate, random strain, see machine to act. (4) professionalism Real estate agent must be familiar with business knowledge, flexible in an interview to express himself, very professional reply of customer problems, to win customer trust and cooperation. (5) initiative The real estate agent wants to introduce the relevant information to the customer actively, actively communicate with the customer, increase the confidence of the person, thus enhance the persuasiveness. The interview process There are two main categories of the interview method. The presentation interview is mainly a language interview, and the presentation interview is mainly non-verbal interview. (1) prompts for an interview The main form of the suggested interview method is: Move the hint By providing the customer with the idea stimulus, the prompt response, prompt the customer to make the decision quickly, and then quickly conclude the transaction. When applied, be car