沟通技巧经典案例(国外英语资料).docVIP

沟通技巧经典案例(国外英语资料) Case one: no communication, from colleagues to enemies Xiao jia is an employee in the sales department of the company. He is easygoing, not quarreling, and has a good relationship with his colleagues. But, some time ago, I dont know why, xiao li is always and everywhere the same department can not pass, sometimes deliberately speak at in front of others, in cooperation with him work tasks are deliberately let jia do much, even grabbed jia several old customers. At first, xiao jia felt that he was a colleague. It was no big deal. But seeing xiao li was so aggressive, xiao jia was angry and told the manager about it. The manager criticized xiao li for a while, and since then, xiao jia and xiao li have been the absolute enemies. Case review: The thing that the little jia encounters is a problem that often arises at work. For a while, xiao lis attitude to him has changed a lot, which should be a warning to xiao jia, and he should be careful if there is something wrong with him. However, the only thing that the little jia has to do is to give up, and thats not a good idea, but more importantly, more communication. Jia should consider whether what xiao li has some ideas, have some misunderstanding, just let him on his own attitude to become so bad, he should take the initiative to timely and xiao li a sincere communication, such as where ask xiao li is doing something wrong, let him embarrassed. No one likes to be angry with people, and the misunderstandings and conflicts between them can be lost when they are shallow. But as a result, he chose to report when he was unable to bear it. In fact, ask the supervisor to explain something, and you cant say the wrong thing. The key is how to handle it. Here, however, jia, department heads, xiao li has made a common mistake, that is not adhere to the for things not people, the competent to do things too hasty, not play its regulatory role, his criticizing has aggravated the contradiction between the two of them.