谈话技巧(国外英语资料).docVIP

谈话技巧(国外英语资料) If a customer asks a question that exceeds the range outlined below, keep the following principles in mind and your answer will never go wrong. At the time of your consultation, please do not contradict the customer view that you do not agree with. Sometimes, pleasant communication will help you to do your work better than the truth. Lets offer more services beyond their expectations, and make every answer an unforgettable experience! 1, what is the answer when the customer only talks about what to do and asks for a general quote? Answer: the cost of decorating the family, need to determine the content of three aspects to be able to calculate: (1) the design plan of the general plan; (2) the choice of price, mainly according to the material level, the level of technology standard and construction team to differentiate, can also according to the familys economic bear ability carries on the preliminary choice, of course, we will give you a high price of each level of the quality cost; Decoration engineering (3) : if you are more than three aspects are uncertain will generally offer, with a lot of fraud, is forbidden in our company, please provide the floor plan and the size of each room, we can help you in a short period of time to make the basic estimate. If there is no floor plan and size, we can arrange for a floor plan for you. When the customer feels that our companys offer is higher than that of other companies, what should we say? Answer: the cost of family decorate is not economical, cannot be measured simply by price, compare accurate measure should be the quality price ratio. There are three aspects of quality: (1) grades of materials; (2) technical standards; (3) the quality of the project; In the three aspects of content are uncertain about the price, or unequal in these three aspects are compared under the condition of the price of the two companies, is not science, is also easy to customer cheated, suffer losses. Has grown two millimeters t