BasicCourtesy酒店基本礼仪概要1.pptVIP

When In A Public Area, Never Stand Next To Your Friend Holding Hands. 在公共区域永远不要与同事 手拉手地走在一起 Show “Funny Pictures” And Tell Jokes Only During Your Break, Not When You Are On Duty. 同事之间开玩笑，讲笑话不能在工作区域内，要时刻保持专业形象。 Never Sit Down In Public Areas 永远不要在公共区域坐下 Read That Sign! Do Not Smoke While On Duty Or In Non- Smoking Areas. 阅读标志！ 值班期间不许吸烟！ 非吸烟区内不许吸烟！ Always Say Goodbye To Guests When They Leave. A Friendly Word Will Make Them Want To Return. 客人离开酒店时一定要和他们说再见。一句亲切友好的话会让客人觉得很温暖，愿意下次再回来。 Basic Courtesy 基本礼仪 Always Start Your Day With A Shower, So That You Are Fresh And Clean Before You Start Work 每天一开始洗个淋浴， 工作前做到神清气爽 Brush Your Teeth At Least Twice A Day, Preferably After Meals 每天至少刷牙两次, 最好饭后立即刷牙 Ensure Your Uniform Is Spotlessly Clean And Well-Pressed 确保你的制服干净无污点, 并且熨烫平整 Ensure Your Shoes Are Shining And Well Polished 确保您的鞋子擦的干净明亮 Smile, Smile, Smile 微笑,微笑,微笑. Always Say Please, Thank You, And I am Sorry. 时刻用请,谢谢,对不起. Use Guest’s Name 称呼客人的名字 Keep Eyes Contact 保持目光接触. Don’t Pay No Attention To The Guest. No Expression. 不对客人不理不睬,面无表情. Cleaning, Tide 穿着干净,整齐,得体. Pay Attention To Your Body Language 注意身体语言. Flame, In Good Taste, In Focus, Softness Voice, Volume Moderate 热情大方,声音清晰柔和,音量适中. When Walking Through A Public Area, Don’t Slouch But Walk With Your Head Held High 经过公共区域时，不要无精打采， 要抬起头走路。 The Walls Are Here To Support The Hotel Building, Not You.Always Stand Up Straight And Be Attentive. 这里的墙是支撑饭店建筑物的， 而不是支撑你。 一定要站直 ，并且精神饱满。 Guests Are Never Impressed To See A Member Of Staff Yawning Or Shouting Across A Room To A Colleague 客人看到酒店员工打呵欠或大声叫时，对酒店是不会产生好印象的。 Scratching Always Gives The Impression That You Are Unclean; Biting Nails Suggests Lack Of Self-Discipline. 搔痒的动作会使人感觉很不干净； 咬指甲使人认为你缺乏自我控制。 When You Find Yourself In A Lift With Guests Inside, Do Not Get Out In Front Of Them. 当你和客人乘同一电梯时，不要抢在客人前出电梯。 Always Open Doors For Guests, If You Can, And Greet Them With A Smile. 有可能的话，一定要为客人开门，并微笑着