新职业英语视听说教程2Unit 6课件.ppt

Unit Quality Further Listening Script 1. What did the?brochure state?? 2. After the tour guide drove them to the?waterfront?area, what did the guide do? 3. What am “I” asking for? The?brochure state that we would see?some of the most interesting?sights?of the city. He said that they could?explore the area?on their own. And he had to leave for a short time to?arrange for their lunch. “I” am asking for a?complete refund of the price?of the tour. Unit Quality Further Watching Script 1. Why does the customer feel disappointed? 2. What is the customer complaining? 3. What did the hotel do to apologize? Her bed is messy and the air-conditioner is out of work. She didnt see the quality of the hotel. They will upgrade her to luxury suite without any other costs. Fun Time!! Script Unit Quality Listening 1/TASK 1 A Customer’s Complaint (At the Guru Supermarket, Helen Smith comes to the Customer Service desk.) Susan: Good morning. How can I help you? Helen: Good morning. I have a complaint. Susan: I’m sorry. Please tell me about it. Helen: I bought two 500 ml bottles of shampoo together with some other goods from your supermarket yesterday. When I got home, I found the bottles were not the same weight because one bottle contained less than 500 ml of shampoo. Susan: Really? How odd. Had the cap been tampered with, do you think? Helen: No, the cap was on tight and the neck was clean so I don’t think it had been opened. Susan: Er… have you brought the receipt with you? Unit Quality Listening 1/TASK 1 A Customer’s Complaint Helen: Yes. Here you are. Susan: Yes, here it is: two bottles of Joyce shampoo. Well, we’ve had no other complaints and it is unusual. It’ll take us a while to look into it because we’ll have to report back to the manufacturer. But we’ll try to contact you within a week. May I have your name and telephone number, please? Helen: Sure. I’m Helen Smith. And my phone number is 847