台湾地区国际物流中心业者物流学习能力之探讨.PDFVIP

臺灣地區國際物流中心業者物流學 ＊ 習能力之探討 An evaluation of Logistics Learning Capability in International Distribution Center 楊清喬 (Ching-Chiao Yang) 國立高雄海洋科技大學航運管理系 摘要 在知識經濟時代，組織學習能力已被視為企業維持長期競爭優勢之基石，本 研究旨在探討國際物流中心業者物流學習能力、物流服務能力與經營績效之關 係。經由因素分析萃取出國際物流中心物流學習能力包括「開放的心智」、「學習 承諾」 、「供應鏈夥伴學習」與「分享願景」等四項能力；物流服務能力方面則萃 取出「顧客回應能力」、「創新能力」、「品質管理能力」與「彈性能力」等四項服 務能力。最後利用結構方程模式(Structural Equation Modeling, SEM)分析，結果 得出物流學習能力會正向影響國際物流中心業者物流服務能力，且物流服務能力 也會正向影響經營績效，然而，物流學習能力對國際物流中心經營績效並沒有顯 著影響關係。 關鍵詞:國際物流中心業者、物流學習能力、物流服務能力、結構方程模式 Abstract In this era of the “Knowledge-based Economy”, organizational learning capability has been seen as a critical source of sustaining competitive advantage for companies. This study empirically examines the relationships between logistics learning capabilities, logistics service capabilities and firm performance in international distribution center operator in Taiwan. Based on the factor analysis, four logistics learning capabilities were identified, namely, open mindedness, commitment to learning, supply chain partner learning, and shared vision. Moreover, four logistic service capabilities were identified, namely, customer response capability, innovation ＊ 本研究承蒙國立高雄海洋科技大學「鼓勵教師參與研究計畫 」獎助。 1 capability, quality management capability, and flexibility capability. A structural equation modeling (SEM) was employed in this research. Results indicate that logistics learning capability has a positive effect on logistics service capability. Results also indicate that logistics service capability has a positive effect on firm perfor