提高旅客列车服务质量的对策（Measures to improve the quality of passenger train service）.docVIP

下载本文档

13
0
约1.75万字
约 16页
2017-07-15 发布于河南
举报
版权申诉

提高旅客列车服务质量的对策（Measures to improve the quality of passenger train service）.doc

1、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
4、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
5、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
6、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
7、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

提高旅客列车服务质量的对策（Measures to improve the quality of passenger train service）

提高旅客列车服务质量的对策（Measures to improve the quality of passenger train service） -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Page 1 -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Wip information Article no. : 1003-1421 (2) [(] 8) (1) (2) [(]) 30-02 middle map classification number: U293.3 document cup: B Measures to improve the quality of passenger train service Du yongsheng, feng fan ka Guangzhou railway group Co., LTD., hunan huaihua 418. Co., LTD., guangzhou railway group Hunan huaihua 418,000) To improve the quality of passenger train service Abstract: for the present railway passenger train service quality good The service is not standardized, the staff quality is low, the hardware facility is only 2.1 improve the quality of passenger service personnel Guan, the train punctuality rate needs to be improved and so on, and the enhancement of passenger transport (1) enhanced training. The problem of railway passenger service is one Quality of service personnel; Adhere to innovation management and establish various mechanisms; It reflects the existing problems in the training of passenger employees. in The marketing strategy of science; Reasonable dispatch of command, improve the modern service industry, the service personnel from the image design, the appearance cultivation to the basic Measures such as the positive rate of the car. By increasing the mastery of railway passenger train service and business norms, it must be scientific, strict and regulated Service quality and passenger satisfaction, enhance the market competitiveness of the railway. Fan training. In order to improve the quality of training, the railway enterprises must establish the advanced technology Key words: passenger train; Quality of service; The training base of countermeasures and the first-class teaching facilities are equipped with a strong faculty. Set up a complete training course and cycle, according to the new service concept and Standard, syst