36个常用问题（36 common questions）.docVIP

36个常用问题（36 common questions） 1, when male employees stand up, what should I do? Answer: eyes straight ahead, shoulders straight, jaw slightly closed, hands to abdomen; natural cross behind; feet apart, shoulder width or slightly wider than. 2, female staff standing up, what should I do? Answer: eyes straight ahead, shoulders straight, jaw slightly closed, to abdomen; with his hands crossed in front of the abdomen, the right hand on the left hand, thumb closer, fingers slightly curved feet together or in a T-shaped step. 3, standing and talking with guests, what should I do? Answer: stay in the eyes of the guest nasocular triangle; with guests from between 60 to 100 cm; with the guests too close, a violation of the privacy of the guests, the guests have two guests with a sense of pressure; the distance is too far away, one is required to speak loudly, two is alienated. 4, for guests to indicate direction, how to do? Answer: thumb bending, close to the index finger, and the other four fingers close together, unbend, fingertips toward the direction of pointing, male staff shot strong, female employees elegant hands. One finger cannot be used to indicate the direction of the guest. 5, when walking, what should I do? Answer: at any time to greet the guests, the boss and colleagues, not to look around and shake your shoulders or bow to see; male employees footprints in the front line on both sides, female employees in front of a footprint line; slightly with the toe point of power, focus on the joint landing between the thumb and forefinger of the feet, make people feel full of charm and elastic. 6, head to face guests, for their way out, what should I do? Answer: on the right side of the line, the right foot forward half a step, the body to the left turn; 30 degrees bow or nod, greeting guests. 7, guests from behind to make way for them, what should I do? Answer: stop, the body turns to the guest on the left, half a step back to the side, and nodded greetings, greeting g