强化服务型领导提升护士工作满意度 - New Century Science Press.PDF

/index.php/gjnr Global Journal of Nursing Research，2014,Vol.2,No.6 Strengthen the servant leadership to enhance the nurses’ job satisfaction HAO Yun-xia, LI Qing-yin, LI Wan, LIANG Jie, ZHANG Chen National Center for Cardiovascular Diseases China Fuwai Hospital CAMSPUMC, Beijing, China Received: Sep 16, 2014 Accepted: Oct 15, 2014 Published: Nov 28, 2014 DOI: 10.14725/gjnr.v2n6a825 URL: /10.14725/gjnr.v2n6a825 This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Abstract Objective: Continue to improve and implement the service concept of taking patients as the center through enhancing nurses’ job satisfaction. Methods: Strengthen clinic functions of nursing department, which is guided by the demands of clinical nurses. Results: Clinical nurses’ job satisfaction keeps at a high level. Conclusion: Service-oriented mode of nursing management can make the nurses to keep good work experience and satisfaction. Key words Service; Leadership; Nurse satisfaction 强化服务型领导 提升护士工作满意度 郝云霞，李庆印，李 菀，梁 洁，张 辰 国家心血管病中心 阜外心血管病医院，北京，中国 通讯作者：李庆印, Email: leslenlan@163.com 【摘要】目的 通过提升护士工作满意度，不断改进并落实“以患者为中心”的服务理念。方法 强化护理部为临床服务的 工作职能，以临床护士需求为导向。结果 临床护士工作满意度保持在较好的水平。结论 服务型的护理管理方式可以使护 士保持较好的工作体验及满意度。 【关键词】服务；领导；护士满意度 [1] 服务型领导是领导者超越个人的利益，努力去满足追随者的生理、心理和情感需求的领导活动 。护 理人员承受人类迅速增长的健康需求而带来的工作压力，将直接影响工作质量和服务质量[2]。2007 年，吴 [3] [4] [5] 亚君等 将现代服务型领导之父 Greenleaf 教授“服务第一”的观点 引入护理领域。2012 年，沙莎等 在 “构建护理服务型领导理论框架的研究”中通过德尔菲函询方法得出了“尊重护士、关心护士、促进护士 发展”三个护理服务型领导的三个基本特征，并认为服务型护理领导对“优质护理服务示范工程”活动有 着深远的意义[6]。本院自2008 年起逐步形