12 Principles of Knowledge Management - …（12知识管理的原则,u2026）.pdfVIP

12 Principles of Knowledge Management By Verna Allee Understanding knowledge is the first step to managing it effectively. Here are a dozen characteristics of knowledge, and some tools and approaches for making the most of the knowledge assets in your organization. Winston Churchill said, The empires of the future are the empires of the mind. Tom Peters said, Heavy lifting is out; brains are in. Stately or slangy, its a fact that knowledge is edging out buildings and gear as the essential business asset. Even advertising and marketing use such words as knowledge, intelligence, and idea