banking is changing…with or without the banks（银行正在改变u2026有或没有银行）.pdf

Banking is changing…with or without the banks Response to the millennials digital expectations 2015 A Research Report by Oracle Financial Services Global Business Unit CONTENTS 1. FOREWORD Insights from the frontline of the digital revolution 2. THE DIGITAL REVOLUTION Why a digitized, omni-channel offering is seen as key to future success 3. THE RISE OF FINTECHS How the emergence of new digital competitors threatens traditional retail banks 4. BANKING-ON-THE-GO Real-time visibility and mobile payments top the digitization wish-list 5. BROKEN PROMISES? Failure to commit to digitization is hampering progress 6. STUCK IN A RUT Exploring the underlying challenges that stand in the way of omni-channel digitization 7. A “CUSTOMER IN” APPROACH …they want synchronized omni-channel banking, and they want it now 8. SUMMARY 2 1. FOREWORD Insights from the frontline of the digital revolution For many years, retail banks have been secure, highly profitable businesses. the theory but also the reality. So in September 2014, we posed a series of But recently disruption has hit the doorstep of these financial giants. The questions on these topics to over 100 senior decision makers in strategy, recent crisis not only led to large losses – and even collapse – for a number technology, operations, finance, sales and marketing roles at major retail of banks, it also shook the customer base. banks from all acros