售后维护方案（After sale maintenance plan）.docVIP

售后维护方案（After sale maintenance plan） Operation and maintenance of XXXXX dynamic public security monitoring system After sales support service plan XXXXX July 2009 Catalog The first chapter is an overview of 1 The second chapter: after-sales service principles and objectives 2 2.1 service principle 2 2.2 service objectives 3 The third chapter after-sales service commitment 4 The fourth chapter: technical support service content and measures 5 4.1 hotline and fax service 5 4.2 email 5 4.3 technical advisory services 6 4.4 troubleshooting service 6 4.5 equipment warranty and upgrade service 7 4.6 system patrol service 8 4.7 documentation to provide and update services 8 The fifth chapter spare parts 10 5.1 spare parts commitment 10 The sixth chapter: fault service procedure and standard 11 6.1 failure response service process 11 6.1.1 fault definition 11 6.1.2 fault response time 11 6.2 troubleshooting process 12 6.3 equipment warranty process 14 6.4 service related forms 15 6.4.1 failure feedback list 15 6.4.2 user equipment replacement record form 16 6.4.3 site maintenance record 16 6.4.4 maintenance record form 16 The first chapter is an overview XXXXX attaches great importance to the operation and maintenance of the social security dynamic monitoring system in Chengyang. The construction project completed only system starting point for customer service, how to ensure stable and reliable operation of the project, to ensure that the system is the key to the normal daily work of customers timely recovery after a failure. Therefore, the management and maintenance of the system after the completion of the task is extremely important. The following is a XXXXX after-sales service plan for customer projects. The second chapter: after-sale support service principle and goal 2.1 service principle XXXXX attaches great importance to the maintenance and maintenance project of the public security dynamic monitoring system in Chengyang district. The construction of customer projec