旅游服务实用英语un的it 15.pptVIP

1. Mr. Brown, together with his wife, has stayed one night at the hotel. Now he is complaining to the tour guide, Mr. Wang, about the room conditions. He demands to move to a quiet room. Mr. Wang: Is everything all right, Mr. Brown? Mr. Brown: Well, actually, nothing is right in my room. Mr. Wang: What seems to be the problem, Mr. Brown? How can I help you? Mr. Brown: You can help me by putting my bathroom right. It’s in a terrible condition. When I took the shower, there’s no cold water at all. I almost got burnt! Shouldn’t the hotel know the condition of the shower before we checked in? Mr. Wang: I’m terribly sorry to hear that. I’ll have it fixed immediately.; Mr. Brown: That’s not all. The pillow is dirty, and the room is in a mess. Mr. Wang: I sincerely apologize for this inconvenience, Mr. Brown. The hotel is rather short-staffed at present. Mr. Brown: To be frank, I’m not happy with this room for some other reasons. This room faces the street. It is rather noisy. I can’t fall asleep at night. Could you change it for a quiet room? It doesn’t have to be on the same floor. Mr. Wang: No problem, Mr. Brown, I’ll talk to the receptionist. (After contacting the Front Office) Well, Mr. Brown, could you move to room 401? It doesn’t face the street, and now it’s ready for you. In the meantime I’ll send up a porter to help you with your luggage. Mr. Brown: Thank you. You are very helpful. We are lucky to have you as our local guide. Mr. Wang: It’s my pleasure, Mr. Brown. Just get hold of me whenever you need any help.;2. Mrs. Brown just came back to her room. Suddenly, she found her ring and credit card missing. Now she is complaining to her tour guide, Mr. Li. Mr. Li: Good morning, Mrs. Brown. Is there anything wrong? Mrs. Brown: Yes. My credit card and a ring are missing in my room. Mr. Li: I’m very sorry to hear that. Where did you put them yesterday? Mrs. Brown: On