导游现场考试导游服务应变能力模拟题(二)（Simulated test questions of tour guide service for tour guide (two)）.docVIP

导游现场考试导游服务应变能力模拟题(二)（Simulated test questions of tour guide service for tour guide (two)） What should the tour guide do? (1) after confirming the theft, it shall immediately report to the travel agency, the public security organ and the insurance company, and help to find clues and try to solve the case; (2) if they do not return the stolen items, tour guide should assist the proof issued by the travel agency presided over the loss to the local public security organ theft certificate issued, in order to return exit inspection or insurance claim; (3) comfort the owner, relieve his unhappy mood. 9, in Qianshan tour found a visitor lost, you do as a ground mate how to deal with? (L) understanding the situation and searching for speed. Under normal circumstances, the whole team and the leader take people to find the road, to accompany the other tourists to continue the tour; (2) to Qianshan Scenic Area and the local police station report, request assistance; (3) report to the travel agency and report to the public security organs if necessary; (4) contact the hotel. Asked whether has returned to the hotel to the lost; (5) if you do not find a tour group, you can go back and forth as planned. The tour guide can discuss with the tour leader and the whole company, leaving two people to continue looking for it and then return to the hotel by other vehicles when you find it; (6) do a good job of the aftermath, and find the missing person, the tour guide should ask the reason for the missing. If belong to the tour guide responsibility, the ground accompanies should apologize to the lost person, the duty is in the lost person, answer its comfort, remind hereafter pay attention to. 10, you as a local partner, how to prevent tourists lost? (L) do remind visitors reception work, remember the name of the agency, tour bus number, mark, hotel name, phone, it is best to wear shop logo or logo. Group visit, to remind you not to become separated, free, dont go too far, not too late to