外贸询盘跟进与回复技巧.docVIP

询盘跟进和回复技巧 我已经及时回复了买家询盘，但似乎总是“石沉大海”：相信这是众多外贸人员常遇到的状况。这是为什么呢？是邮件内容太多无针对性？内容太少买家没兴趣？还是我们的英语水平需要再提高？ ? ?? ?以下是转发阿里巴巴询盘跟进的技巧，希望对大家有帮助！????一、询盘为泛问所有产品内容大多如下：We are interested in all your products, could you please send us more information and samples about your products and price list?回复可参考如下：Dear Sir/ Madam,Thanks for your inquiry at A.We are professional supplier for XX(产品名) at competitive price, located in XX(公司地址). By now our products have been exported to XX(出口国别或地区). Here is the attachment with some pictures price of our products that may suit your market requirements. Also you’re welcome to check our website(xxx) for more details and select your interested products.We’re sincerely looking forward to developing business with you, If any comments, we would be glad to discuss in details through MSN：XXX \ mails or any way you like. (附件内容可挑选一些公司主打产品或通过搜索初略客户市场需求后可推荐的产品类型)泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。对能给予继续回复的买家应继续重点追踪，未回复的买家可在转发首次回复邮件基础上询问买家是否有收悉X月X日的回复，如仍无回音可以考虑不必花费大量时间追踪。二、询盘为针对公司具体产品发的询价此类询盘价目标性较强，真实有效性较高，需重点跟进。倘若已据询盘内容做出了具体回复，并报了价格，但买家没有再回邮件，可发以下邮件提醒：Dear Sir/ Madam,Several days no news from you and sincerely may all go well.Now I am writing for reminding you about our offer for XXX(品名) dated on XXX as reply to your inquiry from A Have you got (or checked) the prices or not? Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future.Looking forward to your prompt response.（最好把第一次发给客户的邮件内容和客户最初的询盘附在邮件下方以提醒买家。简便方法：可直接转发第一封回复邮件。收件人写明买家的Email.）若过段时间，买家还是没有回复邮件，建议可再发如下类似邮件再次追踪：Dear Sir/ Madam,How are you? Hope everything is ok with you all along.Now I am emailing you to keep in touch for further business. If any new inquiry, you’re welcome to reach us here and I will try my best to satisfy you well with competitive price as request.By the way, how about your order (or business) with item XXX? If still pending, I would like to offer our latest price to