消费者权益保护的案例分析（Case analysis of consumers rights and interests protection）.docVIP

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消费者权益保护的案例分析（Case analysis of consumers rights and interests protection）.doc

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消费者权益保护的案例分析（Case analysis of consumers rights and interests protection） Case analysis of consumer protection law A, Ms. Zhang bought a pure wool coat in a department store, the price of 1280 yuan. The store marked seasonal goods, shall not be returned after three days, wearing clothes full of hair ball, then to the quality supervision and inspection results show that: the identification of wool coat materials used for the 100% acrylic, Ms. Zhang to buy the clothes department shop for return and compensate for the losses caused thereby, the store clerk replied: at the time marked season goods, shall not be returned, and store the cabinet is leased to the self-employed, and now he has gone bankrupt, loan counter expense has been paid, people can not find, you have to own it. Excuse me: (1) what content does the store (operator) violate the law on the protection of consumer rights and interests in China? (2) what are the responsibilities of the store to Ms. Zhang? Answer: 1, the store that seasonal goods, shall not be returned, in violation of the consumer protection law the twenty-third regulation, operators to provide goods or services shall, in accordance with state regulations or the agreement with consumers, bear the repair, replacement and return or other liability, shall perform, shall not intentionally delay or unreasonably refuse. Three Guarantees is the mandatory provisions of the consumer law on commodity operators, the commodity operators have no right to declare a unilateral disclaimer, in this case, the shop regulations do not exchange is obviously illegal. 2, consumer protection law clearly stipulates that consumers in trade fairs, rental counters to buy goods or receive services, and their legitimate rights and interests have been damaged, you can ask the seller or service provider compensation.. After the end of the trade fair or after the expiration of the counter lease, you may claim compensation from the organizer of the exhibition and the rental o