技术支援服务在北美发展的趋势2002010-hkulibraries.ppt

* What do end users and librarians want from online catalogs? A research team and I looked into that question and published this report last spring. We sought to to determine what is important about catalog quality to end users and librarians. Key findings. We also looked into what librarians want from online catalogs. Our findings suggest that some of their priorities differ significantly from those of end users. It is useful in this context to remember that librarians and staff are important users of the catalog—they need it to get their work done. This difference in the context of catalog use is what drives most differences between what end users and library staff want from catalogs. HKUL - Trends in Tech Services An important report about what scholars and students want, and how they behave, came out a few months ago from the University of Minnesota Libraries. It is called “Discoverability.” (Click) The research team identified 5 key trends: Some of these points I have already mentioned. I’d like to spend some time on the first and last trends That users tend to discover library resources outside library systems And End users’ increasing reliance on new types of collections and information objects  HKUL - Trends in Tech Services Calhoun * End users tend to discover library resources outside library systems. We already know that most information searches begin with a search engine or some other high traffic site on the Web, not on library web pages. For library collections to get the attention they deserve, they need to be discoverable where the end users are searching. The BnF has attempted to represent its collections in a number of places, so that it is more likely that French scholars, students and citizens will find them in the places that they frequent on the Web. I have called this “outward integration” of the collections into the Web. To achieve this, collections metadata is synchronized with other aggregations and syndicated in other W