售后服务管理如何管出经济效益（Customer service service how to manage the economic benefits）.docVIP

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售后服务管理如何管出经济效益（Customer service service how to manage the economic benefits）.doc

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售后服务管理如何管出经济效益（Customer service service how to manage the economic benefits）

售后服务管理如何管出经济效益（Customer service service how to manage the economic benefits） Preface： Any product cannot do without customer service service, especially the price of more expensive products. Although, customer service service is difficult and can not immediately create benefits, but his relationship to comprehensive customer satisfaction and brand reputation. So whether we like it or not, it must be the product customer service work. In fact, good customer service service products, not only can maintain a good brand reputation, can also bring potential customers and stimulating indirect sales. So, how are we going to do the work of customer service service products, customer service service extends through the way of economic benefits? The famous management expert Tan Xiaofang teacher learned that 70% of the worlds products are not dead because of the quality of the product, but because of customer service service and die, the customer is not always right, but the customer is always the customer, so in the operation of the market make the best customer service service. As we all know, this is a service to win the era, however, the current situation of the domestic customer service service is worrying, because customer service work is not in place to It is often seen. unmarketable products and brand bankruptcy. How to improve customer service service, become a big problem for many enterprises. Some students in my class teacher Tan, ask: why customer service training service? What is the enterprise to sell, what can attract consumers? Some people will say that is a product, some people will say that is the image, I think: in fact. Take the tourism and hotel industry -- Hilton hotel is a famous multinational global tourism group, Hilton himself is also known as the king of the hotel. Someone asked Hiltons know-how, Hilton replied: please leave your suggestions in the hotel Hilton left me, when you come again to my hotel when it will no longer have the same opinion -- t