案例引发对酒店前厅服务管理的思考（A case study of hotel front office service management）.docVIP

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案例引发对酒店前厅服务管理的思考（A case study of hotel front office service management）.doc

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案例引发对酒店前厅服务管理的思考（A case study of hotel front office service management）

案例引发对酒店前厅服务管理的思考（A case study of hotel front office service management） Reflections on the case of front office service management Source: China hotel recruitment network published: 2010-6-18 hits: 1943 Raised by the case on the hotel lobby service management exam Very honored to the leading hotel gave me a chance to exercise today, for everyone to do a theme of thinking to the hotel front office service management caused by the case of training. Said the training is also not true, just want to put some examples I encountered in the front office service management and it is a discussion and study, so as to provide better service and management of the hotel. Hear this issue, we must understand the theme of our service and management office. First of all, talk about the importance of front office service management. The lobby is a collection of guests and places it Contains two meanings, one is to store and departing guests in and out; two refers to the period from hotel guest, daily import. Out of the previous one, to the guests for the hotel and check-out procedures, to form their first impression of the hotel and the last impression; after an import to the guests with keys, safekeeping, forwarding and other services, the formation of guests to the hotel service repeatedly. The evaluation of the service quality of the hotel guests, front office service level is the main factor. The lobby guests out of many, many exchanges, natural impression. So the front office is called the hotel door or window. People often say modern management is actually a floor management, this floor refers to the lobby. Thus, the front office has very important position in the management of hotel service. Two, the front office is the nerve center of the hotel . Because the front is the hotel service center it And the guest contact, communication, nature became hotels and guest information center, such as the evaluation of hotel service supply and demand information, demand information, guest